Terms and conditions
1 - All
prices quoted are in Australian Dollars
2 - Delivery will be made within 7 days of receiving payment
Koonara Wines (KW) believes
the responsible collection and use of personal information is fundamental to
developing a business based on enduring relationships with its customers,
suppliers, owners and staff. "Personal information" is defined as
information or an opinion through which an individual's identity is apparent
or can be reasonably ascertained.
Koonara Wines is bound by the National Privacy Principles in the Privacy
Amendment (Private Sector) Act 2000. KW is committed to respecting the
individual's right to privacy and has developed honest, transparent
protocols to ensure personal information is handled appropriately.
COLLECTING YOUR PERSONAL INFORMATION
Information is only collected if it is
required for one or more of KW functions.
It is collected by fair and lawful means
and not in an intrusive way.
KW prefers to collect information directly
from the individual.
KW will take reasonable steps to inform the
individual that the collection has occurred, why the collection occurred
and how the information may be accessed.
USE AND DISCLOSURE
Over the years KW has collected information
for the development of direct mailing lists to let consumers know about
the availability of Koonara Wines for sale. This may be done after an
initial contact and we assume we have the individual's consent to use
service providers to assist us with this unless KW is told otherwise.
Wine offers are made direct to owners
through the use of the mailing list.
All direct marketing communication will
prominently display a notice whereby the recipient can elect to opt out of
receiving any further direct marketing communications.
Website visitors email addresses are only
recorded if the user chooses to leave a message.
An email address will only be used for the
purpose for which it was provided.
Individuals who have chosen to join an
email list may opt out simply by advising KW that the address is to be
removed from the mailing list.
KW does not
collect any personal information about an individual when the website is
visited unless the user chooses to provide such information. The information
received depends upon what the user does when visiting the site.
Site Visit Data - the following is recorded and collected for statistical
The server address of the visitor
The name of the top-level domain from which
the internet was accessed
The date and time of the visit to the
The pages accessed and documents downloaded
recording of such information enables us to identify the areas of the site
that are most popular and to tailor the site accordingly.
Links - the website contains links to other sites. KW is not responsible for
the content and privacy practices of other web sites.
KEEPING PERSONAL INFORMATION ACCURATE AND UP-TO-DATE
will take all reasonable steps to make sure personal information we
collect, use or disclose is accurate, complete and up-to-date.
If an individual believes the personal
information is not accurate, complete or up-to-date please contact the
KW protects against misuse; loss; unauthorised access, modification or
disclosure of personal information by:
Requiring all employees to observe
Controlling access to the premises and
paper based systems
Adopting measures to secure the computer
network used for storing, processing and transmitting personal information
Protecting communications via data
transmission from interception eg email and unauthorised access to the
information is retained only for as long as necessary to fulfil the purposes
for which information was collected or as required by law. Once used for the
intended purpose paper documents containing personal information are
from the Company.
ACCESS AND CORRECTION
An individual may gain access to personal
information provided the request for access is not frivolous, vexatious,
unlawful, or prejudicial to negotiations between KW & the individual.
KW endeavours to provide access within 10
business days of the written request. KW will verify the identity of the
individual seeking access prior to the information being provided. If it
is a complex issue PLW will advise the individual accordingly but will use
all reasonable endeavours to provide access within 20 business days of the
If access is denied then written reasons
will be provided as to why access was denied.
In certain circumstances we are required to collect government identity
numbers eg tax file numbers. KW does not use these numbers to identify
individuals for its own purposes.
KW does not require individuals to provide personal information unless the
information is required to do business.
KW does not collect "sensitive information" about an individual. Sensitive
information means information or an opinion about an individual's:
Racial or ethnic origin; or
Political opinions; or
Membership of a political association; or
Religious beliefs or affiliations; or
Philosophical beliefs; or
Membership of a professional or trade
Membership of a trade union; or
Sexual preferences or practices; or
RESOLVING PRIVACY ISSUES
who have an issue which they wish to raise with the Company may do so by
contacting the Company Secretary:
Phone: +61 8 8737 3222
Fax: +61 8 8737 3220
Post: 44 Church St, Penola SA 5277
If the individual is not satisfied with the responses provided by KW the
matter may be taken to the Privacy Commissioner who will investigate the
matter. More information may be obtained from the Commissioner's website at
Wines are proud to stand by the wines we sell. If at any time you are
unhappy with your purchase, simply contact us to organise return of the
unfinished product and credit for your purchase.