questions you’ve totally been wondering
all things vino
Ah, Choosing the best wine is like trying to catch a unicorn or pick your favourite child; it’s an impossible task 🦄🍷
While our Coonawarra vineyards proudly produce top-notch red wines like Shiraz and Cabernet, our whites, including the delicate Rose, elegant Pinot Gris, and beloved Moscato, have their own devoted following.
As for me, let’s say I have a thing for Chardonnays, whether they come with a sparkle or not. But remember, the best wine really is just the one you enjoy.
You’ll find tasting notes on each of the product pages that outline what to expect if you’d like a bit more assistance, just email or give us a call. We’d be happy to help you.
While our estate-grown Coonawarra grapes proudly hold the certified organic badge, resulting in our exceptional Cabernets and Shiraz wines, our family of partner vineyards do not have the official certification yet.
We work together closely, ensuring that the grapes and vineyards we collaborate with align with our passion for organics and sustainability. It’s a collective effort towards creating wines that reflect our commitment to excellence. 🤝🍷
So, while not every bottle carries the organic certification, rest assured that we pour our hearts into every aspect of the winemaking process.
Absolutely! We believe in making wines that cater to all, including our fantastic vegan friends. 🌱🍷
While wine itself doesn’t contain animal products, some fining processes traditionally involve substances like eggs and fish-derived casein. But fear not, we’ve taken a different approach!
We use pad filters to ensure our wines are free from animal-based products, allowing you to savour our wines with a clear conscience.
Residual sugar refers to the natural sugars from grapes that remain in wine after fermentation is complete. The amount of residual sugar will vary in different types of wine depending on the varietal and style.
When we say a wine has low levels of residual sugar, it means the sugar content is lower than average, typically resulting in a drier, less sweet wine.
Measured in grams per litre, these low sugar levels enhance the crispness and refreshment quality of the wine and make it more versatile for pairing with a variety of foods, as it does not overwhelm the palate with sweetness.
shipping and delivery
When you purchase 6 bottles (or more) of our exquisite wine, the freight is on us – that’s right, COMPLETELY FREE! 🚚💨 If you’re thinking of a smaller order, fret not. We offer a flat rate of $15.00, which is almost the price of another heavenly bottle. So go ahead and treat yourself to a few more sips. 🤣🍷
Our Angels Guild Wine Club Members get free freight all of the time no matter the quantity!
We understand your excitement, and believe us; we’re just as eager for you to enjoy our delectable wines! As soon as we receive your order, we pick and pack it within 1-2 working days. We take pride in our promptness, ensuring your wine journey begins rather swiftly.
- Orders placed before 1 pm Monday to Thursday are dispatched within 24 hours to ensure your wine arrives swiftly.
- Weekend orders (from Friday to Sunday) are dispatched on Monday.
- During Sale times, there may be some delays to our dispatch time as we work through a larger volume of orders.
- We dispatch from our Cellar door in Penola, South Australia predominantly using Australia Post and sometimes local couriers for those living nearby.
- Orders are collected every afternoon, Monday to Friday at 3 pm. You’ll receive a dispatch confirmation email with a tracking ID to
stalkfollow your wine’s journey to your doorstep.
You can review our shipping information for even more details
For your peace of mind, if no one is available at your delivery address, the courier will either leave a notification card or securely place your package in a pre-arranged safe spot, based on your delivery preferences.
Unattended packages without a safe place designation will be taken to the nearest Post Office, awaiting your collection at a time that suits you.
We are confident that each bottle of wine you purchase from us will meet or exceed your expectations. However, we recognise that personal taste in wine can vary widely.
Unfortunately, we are unable to issue refunds based solely on personal preference (for example, if a robust Shiraz doesn’t quite suit your palate when you normally enjoy lighter Rieslings).
Nonetheless, if the wine you receive is not up to its usual standards, or if there are any faults or breakages, we’re committed to making it right.
Please contact us within 30 days at 08 8737 3222 or via email at [email protected]. We will provide instructions on how to return the wine to us via Australia Post, either through a scheduled pick-up service or by directing you to a local drop-off point.
Upon receipt of the wine in its original condition, we will credit your account with a full refund within approximately 14 days.
For a comprehensive overview of our policies, please visit our Terms and Conditions page.
other great questions
If you’re eager to enjoy our wines without the wait for delivery, we’ve got you covered! 🌍🔎 Our wines have spread their wings and can be found at various locations across the country. To discover where simply check out our stockist locator.
If you don’t see our wines at your favorite local bottle shop yet, we encourage you to request them. Let them know about your interest in Koonara wines, and we can work together to bring our unique flavours to your neighbourhood.
You are automatically enrolled into our loyalty program when you subscribe to our mailing list. Every time you purchase with us, you’ll be rewarded with loyalty points, which you can then redeem on future purchases. There are a host of other perks and benefits which yo can find out about here
We sure do. Check out our blog, where we have some expertly paired delights ready for you to enjoy. You’ll also find some other great wine-related reading, like hangover hacks and cellaring tips.
