If you have any questions about this privacy policy, or the content or practices of our website, you can contact us at [email protected]

The use of this website is governed by the terms and conditions listed here Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them. The terms “We”, “our” and “us” refers to Koonara Wines


When you place an order with us, or join our wine club, we will ask you for the following personal information:

  • your name, date of birth, phone number, email, billing address, delivery address and any special delivery instructions as well as wine and communication preferences

We require this personal information in order to provide you with our products or services, and in order to manage our relationship with you. We collect date of birth details to verify that you are over 18 years and send you birthday offers.


We advise all or some of our customers of up and coming offers and special events and promotions. If you do not wish to receive these offers, you can click the unsubscribe link in your next email. When you submit feedback or questions via email, or contact us for information about our website, we will request your name and contact details. We use this information solely to respond to your enquiries. We do not rent, sell or share any personal information with any third party without your permission, except as set out in these Conditions.

Will personal information be given to anyone else?

In the circumstances described below, personal information may be disclosed outside Koonara Wines

(a) Outsourcing: Personal information collected by Koonara Wines may be disclosed to third parties to whom we contract out specialised functions (including mailing houses and printing companies). If we do disclose personal information to third party contractors under outsourcing or contracting arrangements, we will take steps to ensure that those contractors:

  • comply with the National Privacy Principles when they handle your personal information; and
  • are authorised only to use personal information in order to provide the services or to perform the functions required by Koonara Wines

(b) Disclosures required by law: For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers. For example, Koonara Wines may be asked to disclose certain personal information about an individual to assist the police with an investigation into criminal activities. Our policy is to only make such disclosures in accordance with the Privacy Act. We do not sell, rent or trade personal information to or with third parties

Koonara Wines are committed to compliance with privacy laws. These laws protect the privacy of personal information Koonara Wines holds on customers and other individuals with whom we deal. We respect the privacy of our customers, the privacy of our business contacts and the privacy of our employees. National Privacy Principles (NPPs) The NPPs are contained in the Privacy Act 1988 (the Privacy Act) and govern how organisations handle personal information.

Access to records

You can request not to receive a particular type of communication from us, [or you can withdraw from our mail and order database altogether at any time]. Please use the contact information above if you wish to do this. We are also happy to provide you with details of all your personal records at your request. There are certain exemptions that may apply to the provision of that information. We may charge an administration fee for granting access to information. To contact us regarding your personal information, please use one of the methods below. We will ask you to confirm your identity before providing your information. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

Website security

Our goal is to protect the security of the personal information we collect. All communications through our website occur in a secure environment using the latest technology.
We will also monitor and implement appropriate technical advances or management processes in order to safeguard your personal information.  We track our customers movement around the website for our own website research and improvement purposes only. No other personal details are collected from this research. This is not used to create customer profiles.

Other Websites

Where our website contains links to other websites, we are not responsible for the privacy practices or the content of those websites.

Contacting us:

If you have any questions or comments about this privacy policy, please contact us:

Koonara Wines
44 Church Street Penola SA 5277
Phone: 088737 3222
Email: [email protected]

Changes to this privacy policy

This privacy policy may change from time to time. This policy was last updated in October 2022